Returns and Refunds Policy

Since DIA is a hygiene product, we do not accept physical returns.

DIA cares for your personal hygiene and we maintain high hygiene standards. We do not accept returns or exchanges unless the delivered product is damaged or defective.

If you have received a damaged or defective product, please

• Send us an email at [email protected] or via the Whatsapp number with your order details
• Kindly attach a picture of the damage/defective product
• After verifying the damage, we will replace the product in 6 to 8 business days. You do not need to return the product to us unless specified during correspondence.
• Kindly note that replacement requests for damaged goods should be sent to us within 24 hours of receiving the order

Return & Exchange

1. Since it’s a hygiene product, used pads will not be eligible for return.
2. If we ship the wrong products, then it’s eligible for return.
3. We are responsible for what we sell.
4. A notification with the status of the replacement will be sent to the customer within 48-72 working hours from the date of confirmation of defect replacment.

 Sale items

Sale items cannot be refunded or changed. Only regular price items can be refunded or changed.

Customer Support

For any queries, you can contact us either by calling on 082 872 8496 (9:00 to 17:00) or  e-mail  [email protected] 

Please have your order number ready when you make contact.